How fast can you actually get here?
On a normal night across Volusia and the surrounding counties, same day is realistic and often within a few hours. After a named storm everyone is calling at once, so we triage: trees on occupied structures first, then blocked access, then everything else. We will tell you honestly where you sit in that order.
A tree took down the line to my house. Who do I call?
The utility first, always. The line from the pole to your house and anything upstream of it is theirs, and it needs to be de-energized or dropped before anyone works in that tree. Call us at the same time and we will schedule around them.
Do you work during the hurricane itself?
No, and neither should anyone else. Crews stage before it hits and start as soon as it is safe to be outside and aloft, which in practice is usually the same day the winds drop.
Will you work with my insurance company?
We give you what they ask for, meaning photos, a written scope and an itemized invoice. We do not bill carriers directly or negotiate claims for you.
Is emergency work quoted the same way?
Yes. You get a price before we start, in writing, the same as any other job. The one thing we will do first without waiting is make an actively dangerous situation safe.
Are you licensed and insured?
Yes, fully licensed and insured with liability and workers compensation coverage. We will hand you the certificate before work begins if you ask for it.
Is the estimate really free?
Yes, and there is no obligation to book. We come out, walk the property, and give you a fixed price in writing that does not change on the day of the job.